Propuesta del modelo de gestión del conocimiento para la gerencia de gestión documental y centro de servicios compartidos del Grupo Bancolombia en Medellín

Abstract

The present work of investigation documents, based on antecedents, models and references, the feasibility study that was realised in the Management of Documentary Management of the Bancolombia Group in Medellin to implement a model of Management of the Knowledge, that developed at the time of its application of effective form the capture and transformation of information to new knowledge and innovation. One appears then, a oriented model to support the implementation of the Management of the knowledge that supports within the organizational culture with a vision centered in the collaborators of the area and their processes, to others lets see the active participation of the leaders of processes, head of center and manager of the area.